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Guests’ experience is our top priority and we go above and beyond to make sure they have a memorable stay.
We want to make sure that every traveler feels like they are being catered to and that their needs are being met. We provide world-class customer service and local expertise to make this happen.
I was met at the flat to be explained a full breakdown of the apartment, Bluetooth locking system and spots to enjoy! If I had questions they were answered. I do recommend however writing down an emergency phone number for if traveling alone in case you leave your phone and get locked out. Haha, but it was easy for me to get a hold of someone and I was immediately let back in through their system. The view was really beautiful and the cafe you can see from the window was great for cheap bocadillos !! Also was very happy there was an elevator. Building was pet friendly, smoke free and everyone was very nice in the neighborhood. I would definitely stay here again!
Andreiさんは常に返信があり、快い対応をしてくれました。 サグラダファミリアまで徒歩で行ける距離で便利です。 周辺は静かな環境なのも素敵です。 チェックインは同業のマリオさんがサポートしてくれて英語もスペイン語もできない私たちに親切でした。 ただ、宿に着く1時間前に必ず連絡をしなければならず、私達は空港に着いて息つく暇もなく連絡を取り合いチェックインを済ませに向かわなければなりませんでした。 それは少し大変でしたが、マリオさんはフレンドリーで親切な方でおすすめのレストランなどをたくさん教えてくれました。 今回、私たちのスケジュールが過密だったためおすすめのお店に行けませんでしたが、またバルセロナに来る際は利用したいと思います。 ベットルームの枕かクッションが少しだけにおいが気になりました。 立地や対応は本当に素敵でした。 ありがとう。
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Overall, we had a nice stay. The location was very convenient, with all the necessary amenities close by and metro stations within easy reach. However, there were a few issues with the bathrooms. The lock on one bathroom was broken, while the second bathroom did not have a lock at all. We informed the caretaker about this, but unfortunately, it was not fixed during our stay. Since we were travelling as a mixed group, this made things quite uncomfortable and inconvenient. Another issue was that water would flow out of the bathroom after showering, so every time someone took a shower, we had to clean and wipe the floor outside the bathroom. Apart from these issues, the stay and location were good. Fixing the bathroom locks and the water drainage issue would definitely make the experience much better for future guests.
We had a lovely stay at the apartment, and the host was more than helpful. On arrival, we didn’t have the cot set up but Mario, who greeted us, was straight on it and sorted us out within the hour. It’s a great location, near to great bus and metro routes and the incredible Sagrada Familia. Thank you for a lovely stay!